Privacy

At ESL Nutrition, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This privacy policy explains how we collect, use, and protect your personal data when you engage with our services, including our website, consultations, and any promotional efforts.

1. Information We Collect

We collect personal data that you provide directly to us, including:

  • Your name
  • Email address
  • Phone number
  • Health information relevant to PCOS and nutrition management (all confidential)
  • Payment details (via Stripe or bank transfers)
  • Any other information you choose to provide during consultations or via forms on our website

2. How We Use Your Information

We use the information we collect to:

  • Provide personalized nutrition and health services tailored to PCOS management.
  • Communicate with you regarding appointments, updates, and relevant services.
  • Process payments for services through secure methods (Stripe and bank transfers).
  • Send marketing communications, such as newsletters or promotional offers, only with your consent.
  • Improve our services and website to better serve you.

3. Data Protection

All health-related data and personal information are treated as strictly confidential. We implement robust technical and organizational measures to ensure your data is securely stored and protected against unauthorized access, loss, or misuse.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Service providers who assist with payment processing (Stripe) and customer relationship management. All third parties we work with are required to protect your data.
  • Legal authorities, if required by law, in compliance with legal obligations.

5. Your Rights

You have the right to:

  • Access and receive a copy of the personal information we hold about you.
  • Request the correction or deletion of your personal data.
  • Withdraw consent for marketing communications at any time by using the "unsubscribe" link in our emails or contacting us directly.

6. Cookies and Tracking

Our website uses cookies and similar technologies (such as Google Analytics and Facebook Pixel) to track your interactions and improve your browsing experience. You can manage your cookie preferences via your browser settings, but please note that disabling cookies may affect certain functionalities of the website.

7. Data Processing in the EU

As we operate globally and in the European Union, we ensure full compliance with the General Data Protection Regulation (GDPR). We respect your privacy rights and handle your personal data in accordance with EU data protection laws.

8. Retention of Personal Data

We retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Contact Us

If you have any questions about our privacy practices, or if you wish to exercise your rights regarding your personal information, please contact us at:

Email: eslem@eslnutrition.co.uk
Phone: +447852472898

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review it regularly.